 |
 |
SEARCH |
| |||
      |
||||||
|
||||||
      |
||||||
|
||||||
Computer Support Specialist
The Computer Support Specialist program at Cowley College is designed to prepare students to be employed in help desk, technical support, and customer support professions. Courses offered cover help desk/technical support operations, customer service and soft skills for the technical support environment, help desk tools and technology, and help desk management. Opportunities to receive college credit through practical experience and internships are also provided. Students completing the program will be required to document their learning through an electronic portfolio.
Degree Requirements:
Certificate Requirements:
Course Procedures:
- CSS1770 - Customer Service Skills for Technical Support Professionals
- CSS1772 - Help Desk Concepts
- CSS1774 - Help Desk Practicum I
- CSS1776 - Help Desk Practicum II
- CSS1778 - Help Desk Practicum III
- CSS1780 - Help Desk Practicum IV
- CSS1782 - Help Desk Tools & Technology
- CSS1784 - Help Desk Management
- CSS1786 - Help Desk Portfolio
- CSS1788 - Help Desk Internship
- CNP 1964 - Support Windows & Applications XP
- CNP 1957 - Computer Hardware/Software
For more information contact instructors:
Beverly
Grunder
