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| The Computer Support Specialist program at Cowley College is designed to prepare students to be employed in help desk, technical support, and customer support professions. Courses offered cover help desk/technical support operations, customer service and soft skills for the technical support environment, help desk tools and technology, and help desk management. Opportunities to receive college credit through practical experience and internships are also provided. Students completing the program will be required to document their learning through an electronic portfolio. | |||||
(Associate of Applied Science Degree) |
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| COM2725 | Interpersonal Communication | ||||
| PHO6460 | Ethics | ||||
| PSY6711 | Psychology | ||||
| SOC6811 | Sociology | ||||
| OFT1640 | Business Communication | ||||
| Computer Literacy (3 hours) | |||||
| CAP1516 | Computer Applications or Computer Literacy* |
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| CNP1957 | Computer Hardware/Software | ||||
| CNP1964 | Supporting Windows & Applications XP | ||||
| CSS1770 | Customer Service Skills for Technical Support Professionals | ||||
| CSS1772 | Help Desk Concepts | ||||
| CSS1774 | Help Desk Practicum I | ||||
| CSS1778 | Help Desk Practicum III | ||||
| CSS1780 | Help Desk Practicum IV | ||||
| CSS1784 | Help Desk Management | ||||
| CSS1786 | Help Desk Portfolio | ||||
| CAP1517 | Advanced Computer Applications | ||||
| CWB1835 | Beginning Web Design | ||||
| CWB1840 | E-Commerce | 3 | |||
| CNP1958 | Networking Plus | ||||
FIRST YEAR SUMMER SEMESTER (6 Hrs) |
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| CSS1776 | Help Desk Practicum II | ||||
| CSS1782 | Help Desk Tools & Technology |
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| CSS1788 | Help Desk Internship | ||||
| TOTAL HOURS 67 | |||||
* See List of Electives that fulfill General Education Requirements |
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